How to get help.
If you are in a financial crisis and cannot afford to buy food, The Welcome Centre can help you. We can provide items such as
- pet food
- home starter packs
- baby items such as nappies
- cleaning packs
Please follow the steps below to organise a referral. Please do not call the centre directly as we do not take self-referrals.
Step 1 - Get a referral
To get help from The Welcome Centre, you need a referral from a support worker or support professional. There are a few simple ways to do this.
- If you already receive support from a service or professional, you can ask them to make a referral for you. This could be your GP, social worker, community psychiatric nurse or an agency such as housing services, Lifeline or Connexions
- You can telephone Kirklees Local Welfare Provision Team (LWP) on 01484 414782. If you don't have a phone to call LWP, there's a free phone at the Customer Services reception, Civic Centre III, High Street, Huddersfield
- You can telephone Kirklees Citizens Advice & Law Centre between 9:30 am and 4 pm Monday to Friday on 0808 278 7896 and they can refer you
- You can telephone Huddersfield Mission on 01484 421461 and they can refer you
- You can contact DASH (Supporting refugees and asylum seekers) on 07702 382647 or 07926 457599 Monday, Tuesday, Thursday and Friday and they can refer you
Step 2 - We'll need some information
- To receive a support pack we'll need to ask your referrer some questions about why you need our support
- We know this can be a difficult time but we are here to help. Providing us with the information we need makes the process quicker
- We'll ask about your dietary needs, how many people are in your family and what cooking facilities you have. We can make your packs right for your needs
- If you have allergies or don't like something please let us know
Step 3 - Collecting your pack
Food packs should be collected in person from our Lord Street office in Huddersfield, the day after you are referred.
- You can collect your food pack from 15 Lord Street, Huddersfield the next working day after your referral has been made. Packs will be available Monday to Friday between 10 am and 4 pm.
- In some circumstances, we can offer home delivery. If you are eligible your pack will be delivered to your home or delivery address the next working day. Referrals taken on a Friday will be delivered on a Monday. Please speak to your referral agency about this.
- All packs must come via a referral. We do not take walk-in requests at our centre. If you need a referral please see here for more information
Step 4 - Need some additional support?
- If you would like to speak to someone about further support, then please contact our Advice team on 01484 515086 or email [email protected]
- Our Advice, Guidance and Support team can help you to access the support you need by signposting you to specialist services or by making a referral to services that work with you to tackle the issues affecting your finance