**Our Lord Street main office remains closed to the public. Please do not visit unless you have contacted us first.
We are still answering calls where possible, but please leave a voicemail if we don't answer and we will return your call. Alternatively send us an email using the contact details or form below.
Donations centre - to drop off donations
Unit 10-11 Queens Mill Industrial Estate, Queens Mill Road, Lockwood, HD1 3RR.
- Opening hours 10.15 am to 1.15 pm Monday to Friday.
- Please follow all social distancing guidance and do not visit if you or a member of your household is unwell.
- General enquiries 01484 515086 from 9.30 am to 4.30 pm
- Referrals 01484 340034 between 10 am and 4 pm Monday to Friday
The staff team
Ellie Coteau - Chief Executive
Ellie ensures The Welcome Centre delivers a high quality service to people in need in the community. She’s responsible for the centre achieving its operational and strategic aims.
She manages and supports the staff team, policy development and stakeholder engagement. Also, Ellie secures funding for the centre and manages the strategic plan for the future.
To contact Ellie call 01484 515086 or email [email protected]
Emma Greenough - Fundraising Manager
Emma runs all the promotional activities for The Welcome Centre, including the website and social media. She also develops relationships within the community and the business sector.
She supports a wide range of activities to generate both financial support and food donations in line with our marketing and fundraising strategy. Speak to Emma if you want to discuss donations, events, partnerships or fundraising.
To contact Emma call 01484 515086 or email [email protected]
Cath Williams - Advocacy, Guidance and Support Manager (AGS)
Cath delivers the advocacy and guidance service of The Welcome Centre. She works one-to-one with clients to help identify their reasons for crisis and offers tailored support to address the issues they’re facing.
Also, she works closely with local referral agencies and provides information for clients on other support services that could help them.
To contact Cath call 01484 515086 or email [email protected]
Mike Bristow - Centre Manager
Mike is responsible for the day to day running of our Lord Street site, including recruitment, training and management of our volunteers.
To contact Mike call 01484 515086 or email [email protected]
Dave Woodward - Warehouse Manager
Dave oversees the operation of the warehouse, manages stock levels and supports the volunteers at our second site. He ensures donations are collected, stored and delivered safely with minimum wastage and keeps records of our stock needs.
To contact Dave call 01484 515086
Mandy Jowett - General Assistant
Mandy is responsible for helping to ensure the smooth day to day running of our Lord Street site, including assisting with the recruitment, training and management of our volunteers.
To contact Mandy call 01484 515086 or email [email protected]
Jeanne Watson - Chair of Trustees
Jeanne worked for 20 years as a Secondary Headteacher. Now retired, Jeanne leads our Board of passionate and enthusiastic trustees. Jeanne and the Board work closely with our Chief Executive to steer The Welcome Centre's strategic aims, and to ensure proper governance of our charity. As well as being Chair of Trustees, she is a regular and enthusiastic volunteer at both Welcome Centre sites.
To contact Jeanne email [email protected]