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How to get help.

We know that coming to a food bank can feel scary and is usually a last resort. If you need help from The Welcome Centre, here are a few simple steps to follow. 

Step 1 -  Get a referral

To get help from The Welcome Centre, you need a referral from a support worker or support professional. There are a few simple ways to do this. 

  • If you already receive support from a service or professional, you can ask them to make a referral for you. This could be your GP, social worker, community psychiatric nurse or an agency such as housing services, Lifeline or Connexions.    
  • You can telephone Kirklees Local Welfare Provision Team (LWP) on 01484 414782.  If you don't have a phone to call LWP, there's a free phone at the Customer Services reception, Civic Centre III, High Street, Huddersfield.
  • You can call in at Kirklees Citizens Advice & Law Centre (1 & 3 Brook Street, Huddersfield, HD1 1EB) between 9:30am and 3pm Monday to Friday, or at the Huddersfield Mission Cafe (3-13 Lord Street, Huddersfield HD1 1QA) between 10:00am and 1:30pm Monday to Friday. Both of these organisations have advice workers who can make a referral for you.

Step 2 - We'll need some information 

  • To receive a support pack we'll need to ask your referrer some questions about why you need our support. 
  • We know this can be a difficult time but we are here to help. Providing us with the information we need makes the process quicker. 
  • We'll ask about your dietary needs, how many people are in your family and what cooking facilities you have. We can make your packs right for your needs.
  • If you have allergies or don't like something please let us know.        



 Step 3 - Collect your packs 

  • Packs can be collected from 15 Lord Street, Huddersfield between 11am and 4.30pm Monday to Friday.
  • If it's difficult to make the collection yourself, the person who referred you can collect it on your behalf.
  • When you arrive at the food bank, simply give your name to reception and they'll organise your packs. 
  • It can take a few minutes to gather everything for you, but we want to make it just right. 
  • Our volunteers on reception are a friendly bunch, and will be happy to chat with you. They understand this can be a difficult time.        

Step 4 - Need some additional support?

  • Whilst you wait for your pack, please help yourself to the advice leaflets and recipe cards in reception. 
  • If you need advice and guidance on issues such as benefits, housing, health and would like to speak to someone about further support, then please ask at reception to make an appointment with Cath, or contact Cath directly on 01484 515086 or email [email protected]

Frequently asked questions 

  • I'm a frontline worker - how do I make a referral? 
    • Simply call our referral line 01484 340034 between Monday to Friday, 10am - 4pm.
    • Make sure you have a good understanding why someone needs a referral before you call.
    • If you want to become a referrer please get in touch on the number above.
  • Do you only help homeless people?
    • No. We provide support to anyone in need. Every referral is based on an individual's cirumstances.
  • How long does a food pack last for?
    • A food pack is made to last for seven days. It contains a variety of foods based on an individual's needs and circumstances.
The Welcome Centre (Huddersfield) is registered in England and Wales under charity number 1151282 and company number 8428517. We are based at 15 Lord Street, Huddersfield HD1 1QB. We use cookies to improve your experience using this website.
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