Need our help? | The Welcome Centre

How to get help.

We understand that lots of people are struggling to access food during the Coronavirus pandemic due to self-isolation. If you are in this situation, please visit Kirklees support for advice on the support available to you.

If you are in a financial crisis, and cannot afford to buy food and toiletries, The Welcome Centre can help you.

Step 1 -  Get a referral

To get help from The Welcome Centre, you need a referral from a support worker or support professional. There are a few simple ways to do this. 

  • If you already receive support from a service or professional, you can ask them to make a referral for you. This could be your GP, social worker, community psychiatric nurse or an agency such as housing services, Lifeline or Connexions.    
  • You can telephone Kirklees Local Welfare Provision Team (LWP) on 01484 414782.  If you don't have a phone to call LWP, there's a free phone at the Customer Services reception, Civic Centre III, High Street, Huddersfield.
  • You can telephone Kirklees Citizens Advice & Law Centre between 9:30 am and 4 pm Monday to Friday on 03448487970 and they can refer you.
  • You can telephone Huddersfield Mission between 09:30 am and 12:30 pm Monday to Friday on  01484 421461 and they can refer you. 
  • You can contact DASH (Supporting refugees and asylum seekers) on 07702 382647 or 07926 457599 Monday, Tuesday, Thursday and Friday and they can refer you. 

Step 2 - We'll need some information 

To receive a support pack we'll need to ask your referrer some questions about why you need our support. 

We know this can be a difficult time but we are here to help. Providing us with the information we need makes the process quicker. 

We'll ask about your dietary needs, how many people are in your family and what cooking facilities you have. We can make your packs right for your needs.
If you have allergies or don't like something please let us know.       

Step 3 -Collecting your pack

Food packs should be collected in person from our Lord Street office in Huddersfield on the day you are referred. 

  • You can collect your food pack from our 15 Lord Street, Huddersfield 1 hour after your referral has been made. Packs will be available Monday to Friday between 10 am and 4 pm
  • In a small number of circumstances, you may be eligible for home delivery. If you are eligible your pack will be delivered to your home or delivery address the next working day. Referrals taken on a Friday will be delivered on a Monday. Please speak to your referral agency about this
  • All packs must come via a referral. We do not take walk-in requests at our centre. If you need a referral please see here for more information

Step 4 - Need some additional support?

If you would like to speak to someone about further support, then please contact Charlie on 01484 515086 or 07947 589146. Alternatively, email [email protected]

Our Advice, Guidance and Support team can help you to access the support you need by signposting you to specialist services or by making a referral to services that work with you to tackle the issues affecting your finance.


Frequently asked questions 

My referral was made today but I can't collect it today. When can I collect it?

The Welcome Centre provides crisis packs therefore all packs should be collected on the day of the referral. If there are circumstances that mean this is not possible, please let your referrer know so that your pack can be made up the following day. 

My pack is due to be delivered but I won't be in, can I now collect it?

Packs that are eligible for delivery will be loaded from 9 am on the day of your delivery. If you know you will not be in please get in touch on 01484 340034 and we can make alternative arrangements.  We will call you on the contact number provided by your referrer, as we may be able to arrange a redelivery the same day, to an alternative address, or to leave your pack in a safe place or with a neighbour. Alternatively, we will attempt redelivery of your pack the following day. If we are unable to deliver for 2 consecutive days, we will have to cancel your pack.

My pack was due for collection, but I can't get into town, can it now be delivered? 

Packs that are due for collection can not be changed to delivery unless there are exceptional circumstances. Please contact your referrer. 

My referral was made a few days ago but I haven't collected it. Will it still be available? 

As we provide a crisis service, packs should be collected on the day of the referral. Packs that are not collected within 48 hours will no longer be available. Please speak to your referrer to make a new referral.  

I am eligible for delivery, can I have an allocated time? 

Packs will be delivered between 10 am and 4 pm, we are unable to give an allocated time slot. However, if you know you will not be at home at certain times, please ask your referrer to mention this to us, and we will do our best to accommodate your availability. If it is more convenient for you, we can also arrange to leave your pack in a safe place chosen by you, with a neighbour of your choice, or deliver it to an alternative address - if you would like us to do one of these things please tell your referrer so they can let us know.

Why am I not eligible for delivery? 

We are no longer able to deliver to 100% of our clients and have reopened our centre for clients to collect their own packs. We are trying to ensure that those who may struggle to collect or are most vulnerable receive our delivery service. 

I've referred a client but I don't know if they want delivery or collection. What will happen? 

Any referrals taken without this information will be for collection only. 

I'm a front line worker - how do I make a referral? 

Simply call our referral line 01484 340034 between Monday to Friday, 10 am - 4 pm.
Make sure you have a good understanding of why someone needs a referral before you call. If you want to become a referrer please get in touch on the number above.

Do you only help homeless people?

No. We provide support to anyone in need. Every referral is based on an individual's circumstances.

How long does a food pack last?

A food pack is made to last for seven days. It contains a variety of foods based on an individual's needs and circumstances.

The Welcome Centre (Huddersfield) is registered in England and Wales under charity number 1151282. We are based at 15 Lord Street, Huddersfield HD1 1QB. We use cookies to improve your experience using this website.
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