Volunteering opportunities | The Welcome Centre

Volunteering opportunities

We have a variety of volunteering roles all of which are vital to our work. So whether you're collecting donations, making up food packs, or greeting clients, we couldn't open the doors each day without volunteers like you. 

  • We offer full training for all of our roles
  • Due to the nature of some of our volunteering roles, a DBS (Disclosure and Barring Service) check may be required to take up the role. 
  • We have 2 shifts a day for volunteers: mornings 9:45 am - 1:00 pm & afternoons 1:00 pm - 4:15 pm
  • Apply using the application form at the bottom of this page

We are currently looking for volunteers for our Advice, Guidance and Support role.

Advice, Guidance and Support service (AGS) volunteer 

Our advice, guidance and support service volunteers support the AGS staff team. The role involves welcoming clients, signposting them on to additional services and arranging support sessions. This role is based at our Lord Street office. 

  • This role requires a people person with good verbal communication skills
  • The role will require some computer skills
  • Full training for this role is provided

Reception volunteers

Our reception volunteers work in our client waiting room, welcoming clients and using our computer and phone systems to book clients in when they arrive to collect food packs. This role is based at our Lord Street offices.

To do this role, you must be

  • a people person with great verbal communication skills and be comfortable working on a computer
  • confident working with vulnerable individuals and managing sensitive information
  • happy to support our AGS volunteers

Distribution volunteer

This role involves organising our packs in our collection and delivery area, ready for clients to receive. This includes checking all information is visible and correct e.g. addresses, dietary or allergy requirements so clients receive the correct packs.

To do this role, you must be       

  • physically able to cope with regular manual handling and have a solid understanding of health and safety 
  • an excellent organiser with the ability to work well independently 
  • friendly, non-judgemental and happy to welcome our clients when their pack is taken to reception

Ad-hoc General Volunteers

This role is for volunteers who want a more flexible approach to volunteering on an ad-hoc basis. There is the opportunity to take up more regular slots should they become available.

To do this role you

  • are not looking for a regular weekly position but can offer flexibility to cover at short notice
  • are happy to work in our packing area


Delivery volunteers and buddies

Our delivery volunteers work in pairs to collect surplus donations from local businesses and transport stock between our warehouse and main office. You would also be an ambassador for The Welcome Centre when dealing with our corporate food donors.  Working in pairs means driving and buddy roles can be alternated as required. 

To do this role you must 

  • have a clean driving licence
  • have good physical health for lifting and carrying
  • be able to commit to a regular weekly slot for one morning per week, Monday to Friday

Phone referral volunteers

Our phone referral volunteers take incoming referrals for client support from more than 100 local agencies. Phone referral volunteers need to take calls and record the referral information concisely and accurately using our referral software system. This role is based at our Lord Street offices.

To do this role, you must be

  • an excellent communicator, both verbally and written, with a good phone manner, and computer skills
  • comfortable hearing and handling sensitive situations over the phone

Warehouse volunteers

Our warehouse volunteers receive donations of goods directly from members of the public and other supporters, sorting incoming donations through our stock system, and assist our drivers to load and unload vehicles. This role is based at our warehouse at Queens Mill Industrial Estate, Lockwood.

  • This role requires manual handling of stock and acting as a positive ambassador for The Welcome Centre when interacting with supporters making donations
  • Full training for the role is provided
  • We require a commitment to a regular shift, ideally one morning per week, Monday to Friday.  

Packing volunteers

Our Packing volunteers are responsible for sorting through dried goods and fresh produce to put together crisis packs of food, toiletries, and other essential items for our clients. These packs are tailored to meet individual needs. Additional duties include sorting and decanting food. 

 To do this role you must be          

  • able to follow instructions and show attention to detail       
  • be physically able to manage some light manual handling       
  • able to understand basic food hygiene
  • considerate of individual needs when preparing food packs

Volunteering opportunities

The Welcome Centre needs volunteers who can commit to longer than 6 months volunteering.

What role are you applying for?

Please tick all the times you are available to volunteer

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The Welcome Centre (Huddersfield) is registered in England and Wales under charity number 1151282. We are based at 15 Lord Street, Huddersfield HD1 1QB. We use cookies to improve your experience using this website.
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