Safeguarding

At The Welcome Centre (TWC), we’re committed to creating a safe, healthy, and
inclusive place to work and volunteer for our staff, volunteers and for those who
come into contact with us through our work. To achieve this, we have robust
safeguarding policy and procedures in place, underpinned by safeguarding training
designed to help to reduce the risk of abuse or harm from occurring, and to equip
our people to recognise and report where they may have safeguarding concerns. 

All paid staff undertake safeguarding training and are made aware of our
expectations in relation to their conduct, but also their responsibility to report any
concerns. 

We recognise that some of our colleagues and volunteers may be more vulnerable
to harm and that this harm may be happening outside of the TWC, we will always
support individuals to report any abuse or harm they are experiencing outside of
TWC to stop this from happening.  

Some of our colleagues and volunteers carry out roles that require them to work
with people who are considered vulnerable to harm, including children and adults
at risk.  We carry out Disclosure and Barring (DBS) checks for individuals in these
roles and for others where we have risk assessed this as being necessary to their
function. 

We have a zero-tolerance approach to anyone who causes harm or abuse and will
thoroughly investigate and respond to any concern and, where appropriate, report
such matters to the police and/or local authorities. 

To ensure we are continually maintaining the highest standards of safeguarding,
we monitor guidance from many sources, including the Local Authority,
Government and the charity regulators on procedures and protocols for
safeguarding and carry out regular reviews to ensure compliance with our policies
and procedures.  

For further information

You can report a safeguarding concern to the Designated Safeguarding Leads:

Ellie Coteau
Jill Knowles
Stacey Gomez-Siqueira

If you are a member of the public and you feel someone is in immediate danger,
please call 999