Jane’s life had been going along quite nicely, until she was involved in a car accident.
The accident left the mum of one with chronic back pain. The pain can be so bad that even sitting can be agonising.
Regular visits to the doctor have become the norm and she even struggles to complete day-to-day activities, let alone be able to work.
I've received a PIP (Independence Payment) until recently. It helps people like me, who struggle with mobility, to look after themselves without other support. I have to go for medical assessments to check whether I'm still in need of this payment, but the Department of Work and Pensions recently turned it down. Now I have to go a tribunal to appeal their decision.
Jane’s mobility can be so bad that she has to use taxis to go to her doctor appointments and to do her shopping. But, taxis are not cheap.
Without getting my PIP and with having to use taxis, I'm short of money for the day-to-day stuff, like paying my bills and buying food.
Jane also found herself going into arrears with debts she was already repaying. She'd been paying them off, but with no regular income she struggled to make ends meet.
Cath, Advice ,Guidance and Support Manager at The Welcome Centre
Although we offer budgeting and debt management advice and support, we recommended to Jane that as a Kirklees Neighbourhood Housing (KNH) tenant she could access support from the KNH debt advice team . That way she could get the long term support she needed to manage her creditors and get everything paid off. She's now able to see their adviser, in the comfort of her own home each week.
The Welcome Centre has given Jane weekly food and toiletry parcels whilst her appeal is reviewed. This will continue until a decision has been made on her appeal.