The Welcome Centre (TWC) is a food bank based in Huddersfield, UK. They provide support to people experiencing a personal crisis, offering practical help in the form of food, toiletry and household support packs. A support worker provides advice to those using the service to help address the underlying problems, and reduce the risk of such dependency developing.
DataKind UK and TWC partnered to build a system that could identify a client’s likelihood of needing additional or longer term support and to work jointly to implement this process. The aim was to create a probability score which could aid the support worker to decide, in conjunction with other information, whether a client is likely to need extra support.
Filmed by Tot Foster, in partnership with Superhighway